Owner Frequently Asked Questions | Osto Property Management

General Property Management

• What services does Osto Property Management provide on the Space Coast?

  We offer full-service property management, including marketing, tenant placement, lease preparation, rent collection, maintenance, inspections, homewatch, and financial reporting.

• Why should I hire a property manager instead of self-managing my rental?

  Professional management saves you time, reduces stress, minimizes risk, and often increases your net income by lowering vacancies and avoiding costly mistakes.

• Does Osto handle both long-term and vacation rentals on the Space Coast?

  We provide tailored solutions for long-term residential rentals in Brevard and Palm Beach County Florida.

• What areas of the Space Coast and Treasure Coast do you cover?

  We serve Brevard County, including Satellite Beach, Cocoa Beach, Viera, Suntree, Merritt Island, Titusville, Melbourne, Cape Canaveral, Palm Bay, and surrounding communities. In Palm Beach County we service West Palm Beach, Boynton Beach, Delray Beach, Lake Worth, and Greenacres.

• How do I get started with Osto Property Management?

  Request a free rental analysis, and our team will evaluate your property, provide a market report, and create a management plan that fits your needs.

Leasing & Tenant Placement

• How does Osto market my rental property?

  We use professional photography, virtual tours, and listings on top rental sites, plus targeted online advertising to attract quality tenants.

• How long does it take to lease a property on the Space and Treasure Coast?

  Most rentals are leased within 30 days, though timing depends on market conditions, pricing, and property readiness.

• Does Osto conduct tenant showings?

  Yes, we schedule and manage all property showings, ensuring only pre-qualified tenants view your rental.

• What’s included in tenant screening?

  We run credit, background, rental history, employment, and income verification checks to place responsible tenants in your property.

Rent & Payments

• How does Osto handle rent collection?

  We offer convenient online rent payments for tenants, with fast owner payouts via direct deposit each month.

• When will I receive my rental income?

  Owner disbursements are typically made between the 10th–15th of each month, depending on bank and holiday schedules.

• Can I access financial reports online?

  Yes. Through your secure owner portal, you can view monthly statements, year-end tax reports, and real-time financials.

• What happens if a tenant pays rent late?

  We enforce lease terms, apply late fees, and communicate with tenants promptly to resolve payment issues.

• Does Osto help with eviction if necessary?

  Yes. While evictions are rare due to our screening, we handle the process legally and efficiently if it becomes necessary, working with an eviction attorney.

Maintenance & Inspections

• How are maintenance requests handled?

  Tenants submit requests online 24/7. We coordinate with licensed, insured vendors and keep owners updated.

• Do you offer emergency maintenance services?

  Yes. We provide 24/7 emergency response to protect your property and ensure tenant safety.

• Can owners set limits on repair costs?

  Yes. You can set a repair approval threshold, and we’ll contact you for authorization on higher expenses.

• Does Osto perform regular property inspections?

  We conduct move-in, move-out, and periodic inspections with detailed reports and photos.

• How do you ensure quality maintenance work?

  We work only with trusted, vetted vendors and monitor completed work for quality and cost efficiency. Additionally, we require all of our vendors to be licensed and insured.

Fees & Contracts

• What are Osto’s property management fees?

  We offer competitive, transparent pricing with no hidden fees. Packages vary depending on services chosen.

• Do you charge a leasing fee?

  Yes, a leasing fee applies for tenant placement, covering advertising, showings, and screening.

• Is there a setup fee for new owners?

  No. We don’t charge upfront setup fees for onboarding your property.

• Do you require a long-term management contract?

  We offer flexible agreements designed to fit your investment goals without locking you into long commitments.

• What’s the difference between leasing-only and full-service management?

  Leasing-only covers marketing and tenant placement, while full-service includes ongoing management, rent collection, maintenance, and inspections.

Owner Experience

• How do I stay updated on my property?

  In addition to our team providing continual communication, our owner portal gives you access to financials, maintenance updates, leases, and important documents anytime.

• Can I use my own vendors for maintenance?

  Yes, owners may request their preferred vendors, as long as they meet insurance and licensing requirements.

• How does Osto help maximize my rental income?

  We analyze market data, recommend competitive pricing, and reduce vacancy time with effective marketing and tenant retention strategies.

• What makes Osto different from other Space and Treasure Coast property managers?

  We combine local market expertise with transparent communication and modern technology, giving owners “quality service and peace of mind."

Compliance & Legal

• Does Osto ensure my property complies with Florida rental laws?

  Yes. We stay current on Florida Landlord-Tenant laws, Fair Housing regulations, and local ordinances to keep your property compliant and reduce liability.

• How do you handle lease enforcement?

  We enforce all lease terms consistently and fairly, from payment deadlines to property rules, to protect your investment and maintain tenant accountability.

• How does Osto help maximize my rental income?

  We analyze market data, recommend competitive pricing, and reduce vacancy time with effective marketing and tenant retention strategies.

Compliance & Legal

• Does Osto ensure my property complies with Florida rental laws?

  Yes. We stay current on Florida Landlord-Tenant laws, Fair Housing regulations, and local ordinances to keep your property compliant and reduce liability.

• How do you handle lease enforcement?

  We enforce all lease terms consistently and fairly, from payment deadlines to property rules, to protect your investment and maintain tenant accountability.

Communication

• How will Osto communicate with me as an owner?

  We provide regular updates through your online portal and proactive communication via phone or email. You’ll always know what’s happening with your property.

• How quickly does Osto respond to owner questions?

  Our team usually responds within one business day depending on holidays and weekends, and urgent concerns are addressed immediately.

Vacancies & Turnover

• What happens when my tenant moves out?

  We handle move-out inspections, security deposit processing, and property turnover—including cleaning and repairs—to get your rental market-ready quickly.

• Does Osto provide recommendations to increase rental value?

  Yes. We advise on cost-effective upgrades and preventative maintenance that improve property appeal and rental income.

Technology

• What technology does Osto use for property management?

  We use industry-leading software for rent collection, maintenance tracking, financial reporting, and communication—making management seamless and transparent.

• Can tenants apply online?

  Yes. Our online application process streamlines tenant placement and speeds up leasing.

Owner Finances

• Will I receive help with year-end taxes?

  Yes. We provide annual statements and 1099s to make tax filing easier.

• Can Osto help me budget for future repairs?

  Absolutely. We provide estimates and reserve fund recommendations so you can plan for capital expenses.

Tenant Relations

• How does Osto encourage tenant retention?

  We provide excellent customer service, fast maintenance response, and clear communication to reduce turnover and keep tenants long-term.

• What happens if tenants break their lease early?

  We manage the legal and financial process according to Florida law and work to minimize your vacancy period.