Please call our office at (407) 557-3164 option #5 to report Maintenance Emergencies.
For any non-emergency maintenance requests click on the link below and submit your request. One of our vendors will contact you to schedule an appointment.
For any life threatening emergencies call 911 immediately!!!
Maintenance Emergencies are defined as follows:
***residents are responsible for stopping any further damage from occurring, if possible***
For any non-emergency maintenance requests fill out the form below and submit it. One of our vendors will contact you to schedule an appointment.
If you do not receive a phone call from one of our vendors within 72 hours, contact our office.
An AC system failure does not constitute an emergency. Every effort will be made to have it serviced as soon as possible.
Please remember that a tenant is responsible for the following, unless otherwise specified in the lease agreement: Locks/Keys, smoke alarms/batteries, windows, screens, extermination, water conditioner, washer, dryer, garage door transmitters, AC drain line clogs, AC filters, lawn and shrub care.
If a tenant does not show for a scheduled maintenance appointment, they will be responsible for a trip charge of $50.00 to the vendor.
If a tenant fails to report an obvious maintenance issue and damage occurs, the tenant may be responsible for the repair and/or damage.
Osto Property Management must authorize all repairs and/or maintenance that a tenant requests. Any unauthorized repairs will not be reimbursed.Maintenance Request