Property Management Blog


Dawn Ostovich - Friday, August 25, 2023

Maintaining the optimal condition of your property is crucial to ensuring tenant satisfaction and
preserving its long-term value. As a property manager, we work to achieve that by supporting two
essential aspects of property maintenance. We will explore the two essential aspects of property
maintenance, and how to maintain a balance between the two key areas!

Routine Maintenance:

Routine maintenance involves proactively scheduling tasks aimed at preventing issues before they
escalate into emergency situations. Regular inspections, upkeep, and minor repairs fall under this
category, such as a leaky faucet and ensuring HVAC filters are changed in a timely manner. Here's why
routine maintenance is essential:

1. Cost-Effectiveness: Addressing small issues before they become significant problems can save
you money in the long run. Regular inspections and maintenance help catch and fix minor issues
early, preventing them from turning into major repairs.
2. Tenant Satisfaction: Well-maintained properties lead to happier tenants. Regular upkeep shows
your commitment to their comfort and safety, leading to longer lease agreements and positive
word-of-mouth referrals.
3. Extended Lifespan: Regular maintenance can extend the lifespan of appliances, equipment, and
structural components, reducing the need for premature replacements.
4. Efficiency: Properly maintained systems, such as HVAC and plumbing, operate more efficiently,
leading to lower utility costs and a reduced environmental footprint.

Emergency Maintenance:

Emergency maintenance involves addressing unexpected and urgent issues that can impact the safety
and livability of the property. Examples include burst pipes, electrical failures, and security breaches. Key
reasons to prioritize emergency maintenance include:

1. Tenant Safety: The safety of your tenants is paramount. Quick response to emergencies ensures
their well-being and prevents potential liabilities.
2. Property Protection: Timely intervention during emergencies can prevent further damage to the
property and its contents, minimizing repair costs.
3. Tenant Retention: Handling emergencies promptly demonstrates your commitment to tenant
comfort and security, enhancing their trust in your management.
4. Legal Compliance: Addressing certain emergencies, like fire hazards or structural failures, might
be legally required. Failing to respond appropriately could lead to legal issues.

Proactively finding the balance between routine and emergency maintenance can be achieved through
successful property management. That balance may look like:

1. Regular Inspections: Conduct routine inspections to identify potential issues early. This reduces
the likelihood of emergencies arising from neglected problems.
2. Emergency Plans: Have well-defined emergency response plans in place. Ensure your tenants
know how to contact you in case of urgent issues.
3. Prioritize Safety: Always prioritize tenant safety. Address emergency situations promptly, even
if it means diverting resources from routine maintenance temporarily.
4. Budget Allocation: Allocate sufficient funds for both routine and emergency maintenance in
your budget. Balancing these aspects prevents overspending on emergencies and neglecting
routine care.

In conclusion, routine maintenance and emergency maintenance are two pillars of successful property
management. A proactive approach to routine care can help avoid emergencies, while a swift response
to unexpected issues ensures tenant safety and satisfaction. Striking the right balance between these
two aspects sets the stage for a well-managed and thriving property.